Terms of Service

1. Who this is between

These terms are between Neurall, Inc.(“Neurall”, “we”) and you, the person or organisation using the service. If you are agreeing on behalf of a company, you are confirming you may bind it, and “you” means that company.

The service is the website at neurall.io, the application at app.neurall.io, the API at api.neurall.io, the MCP server, and the documentation and support around them.

2. Your account

You need an account to generate anything. You are responsible for what happens under it, including anything done with an API key it issued. Keys are secrets: treat one like a password, rotate it if it leaks, and delete the ones you are not using. We will act on a compromised key when you tell us, but we cannot tell a stolen key from a working one on our side.

You must be at least 18, or the age of digital consent where you live if that is lower and a parent or guardian agrees. Do not create an account for someone else without their say-so.

3. Balance, prices and refunds

How paying works

Neurall is prepaid. You add balance, each generation costs a stated amount, and the amount comes off the balance when the generation is accepted. Nothing recurs, nothing renews, and there is no plan to cancel. Payments are processed by Stripe; we never see or store your card number.

• Prices are published on the site and returned by the API. We may change them, and a change applies to generations made after it, never retroactively to balance you have already spent.
• Bonus balance added to a top-up is a bonus, not a discount on the purchase. It spends exactly like paid balance and, because it was never paid for, it is not refundable and does not convert to cash.
• Balance does not expire while your account is open.
• A refund or a chargeback takes the money back out of your balance. If we return a payment, or your bank reverses one, we deduct the same amount from the wallet it funded. Where you have already spent it, the balance goes negative, and a negative balance blocks new generations until it is cleared. Disputing a charge for work you already received is not a way to keep both.

Refunds

• A generation that fails or times out is refunded automatically, to your balance, at the moment it fails. You do not ask and there is nothing to claim.
• Unspent balance you paid for is refundable for 60 days from the payment, on request, to the original payment method. Bonus balance is excluded, as above.
• A generation that succeeded is not refundable because you did not like it. The output arrived, it cost what it said it would, and taste is not a defect. This is why every landing page shows real renders before asking for money.
• If you close your account, tell us first if you want any remaining paid balance back. We do not sweep balances on closure, but we cannot refund what we can no longer identify.

4. What you make

You own the output. As between you and us, everything you generate is yours, to use commercially, with no watermark, no attribution and no licence fee. We do not claim rights in it, and once it is generated that position cannot be withdrawn, including if your account later closes.

Two honest limits sit alongside that. First, we cannot promise an output is unique: generative systems can produce similar results for similar prompts, for you and for somebody else. Second, we cannot promise an output is free of third-party rights. If you prompt your way to something that resembles an existing brand, character or person, that is a problem the law will address to you, and section 7 explains why we ask you not to.

You give us permission to process what you send only so far as running the generation requires: storing the file while the generation runs, passing it to the compute that renders it, and returning the result to you. We do not train models on your content, and we do not use your uploads or outputs in our own marketing. Every asset on this website is our own.

What you upload has to be yours to use. For every file you send us, a photograph, a logo, a product shot, a voice sample, a brand asset, you confirm that you own it or have permission from whoever does. That permission has to cover this use: putting the file through an automated system that generates new material from it.

This catches people out more often than the rule about faces, because ownership is rarely where you expect it. A photograph belongs to the photographer who took it, not to the person in it and not to the company that paid for the shoot, unless a contract moved it. A logo is usually somebody’s trademark, and being allowed to display it is not the same as being allowed to animate it. A stock licence often forbids exactly this kind of use. If you are not sure you hold the rights, do not upload the file.

Uploading something you do not have the rights to is a breach of these terms and grounds for suspension under section 8. It also stays your responsibility: you own the output is only something we can offer because you told us the input was yours to give. Where a file shows a real person, section 5 applies on top of this, and both have to be satisfied.

If you send us an idea, a bug report or a suggestion, we can act on it freely and without owing you anything for it. We are not asking you to give up an invention: this covers the ordinary case where a customer says the crop is wrong and we fix the crop.

5. People, faces and voices

Several features put a recognisable person in a frame or a recognisable voice in a file. For those, you must have that person’s permission. That is a condition of using the service, not a formality: by submitting such a generation you represent that you have it, and you accept responsibility for the generated content and how it is used.

• Generate a person only with their consent, or where the person is you.
• Do not use anyone’s likeness or voice to imply an endorsement they have not given, or to put words in their mouth that a reasonable viewer would take as real.
• Where you publish AI-generated media of a person, label it. Several jurisdictions now require this, and it is the right thing to do in the ones that do not.
• Do not generate sexual content involving any real person, and never involving a minor.

6. Acceptable use

The short rule: do not use Neurall to make something you would not put your name on. Specifically, do not use it to

• break the law, or help anyone else do it
• create sexual content involving minors, or any content that sexualises a child, in any style or context
• impersonate a real person or organisation, or fabricate a document, an endorsement, a review or a piece of evidence
• produce content designed to deceive about an election, a public emergency or a person’s statements
• harass, threaten, defame or incite violence against anyone
• infringe someone’s copyright, trademark, likeness or other rights
• train, distil or benchmark a competing model on our outputs, or scrape the service to do so
• resell raw API access as though it were your own model, or expose our endpoints to third parties without your own terms and your own responsibility for them
• attempt to defeat the safety, consent or rate limits in the service, or probe the infrastructure without a written agreement to do so
• use the service from, or on behalf of anyone in, a country under United States embargo, or where you or the people you are acting for appear on a United States sanctions list. We are a United States company and this is not ours to waive

Generated content is filtered for the worst of this, and filters are imperfect in both directions: they refuse things they should not and miss things they should catch. A filter passing your prompt is not our approval of what you do with the result.

7. What we promise, and what we do not

We run this properly. The API is redundant, generations survive a restart, generation capacity is held apart from the API so a heavy render cannot slow down the endpoint that accepted it, and the live health of every component is published at neurall.io/status.

What we do not offer is an uptime guarantee. There is no SLA on these terms, no credit scheme, and no promise that a given feature will exist forever. If you need contractual availability, talk to us and we will write it down separately, or do not build a critical path on us.

• Features are recipes, not model names. We change what runs underneath as better components appear, and your integration does not change with it. The look of a feature’s output can change as a result.
• We may retire a feature. If we do, we will say so in the changelog and, for anything you are calling from the API, give reasonable notice.
• Output is generated, not curated. It can be wrong, ugly, or unsuitable. Check anything you publish.
• Generation runs on specialist compute we do not own, named by category in the privacy policy. Those providers have their own acceptable use rules, and a request they refuse is refused. We are not responsible for their decisions, and a refusal is not a defect in the service.

8. Suspension and termination

You can stop at any time. There is nothing to cancel, and section 3 covers the money.

We may suspend or close an account that breaks section 5 or 6, that is running fraudulent payments, or that is putting the service at risk for everyone else. Where a suspension is not urgent we will tell you what the problem is and give you a chance to fix it. Paid balance in an account we close for a breach remains refundable under section 3, unless the payments themselves were fraudulent.

9. Liability

The service is provided as it is. To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Our total liability to you for any claim is capped at the greater of the amount you paid us in the three months before it arose, or one hundred US dollars. We are not liable for lost profits, lost revenue, lost data or indirect and consequential losses.

Nothing here excludes liability that cannot lawfully be excluded, including for fraud, for death or personal injury caused by negligence, and any non-waivable consumer rights you have where you live.

You are responsible for what you upload, generate and publish. If a third party brings a claim against us because of it, or because you broke section 4, 5 or 6, you will defend us against that claim and cover what it costs: legal fees, damages awarded, and any settlement we agree with you. We will tell you promptly about any such claim, will not settle it without asking you first, and you can take over the defence with counsel we both find acceptable. None of this applies where the claim is caused by our own breach of these terms.

10. Complaints about content

If something generated through Neurall infringes your rights, or uses your likeness or voice without your permission, write to support@neurall.io with enough detail to identify the content and the right you are asserting. We will act on well-founded reports, which can include removing content, disabling an account and preserving records where the law requires it.

11. Law and disputes

These terms are governed by the laws of Delaware, United States, and the courts there have jurisdiction. If you are a consumer, this does not deprive you of the protection of the mandatory law of the country you live in, and you may bring proceedings there.

Before litigating, write to us. Most of what ends up in front of a court starts as an email nobody answered, and we would rather answer it.

12. General

• If one clause fails, the rest stands. Where a court finds something here unenforceable, it is narrowed to what the law allows, or removed, and everything else keeps working. This matters most for the liability cap in section 9, which some places will not enforce in full.
• These terms, the privacy policy and any written agreement we have signed with you are the whole agreement. Nothing said in an email, a demo or a sales conversation adds to them.
• We may transfer these terms to a company that buys or merges with us, and your account and balance go with them on the same terms. You may not transfer your account to somebody else without asking us.
• If we do not enforce something straight away, we have not given it up. A delay is a delay, not a waiver.
• We are not liable for failures caused by things genuinely outside our control, including an upstream provider outage, a network failure, or an act of government.

13. Changes

We can change these terms. When a change is material we will post the new version with a new effective date and, if you have an account, tell you before it takes effect. Continuing to use the service after that date means the new version applies. If you do not accept it, stop using the service and ask for any unspent paid balance back under section 3.

14. Contact

Neurall, Inc., 1007 N Orange St, 4th Floor Suite #1382, Wilmington, DE 19801, United States.
General and billing: support@neurall.io.
Legal and rights complaints: support@neurall.io.
Privacy: support@neurall.io, and the privacy policy explains what we collect and for how long.